baji win Privacy Policy

Various types of information are collected when you open an account and use services on baji win. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically while you use our platform.

1.1 Information You Provide Directly

• Name, date of birth, and gender
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Mobile banking details used for deposits and withdrawals (e.g. bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Platform access times, session duration, and list of pages visited
• Game play history and betting activity
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

As part of identity verification, fraud prevention, or anti-money laundering (AML) processes, we may obtain additional information from approved third-party organisations. This information is cross-checked against the details you have provided.

Collected information is used for specific, clear, and lawful purposes. baji win never uses your information outside of these purposes.

• Account management: To handle registration, verify login, and ensure account security.
• Service delivery: To process deposits, withdrawals, and gaming activity.
• Identity verification: To complete the KYC process to prevent fraud and unauthorised access.
• Customer support: To resolve your issues and provide assistance via live chat and email.
• Bonuses and promotions: To deliver applicable offers and rewards to you.
• Legal compliance: To comply with applicable laws and regulations.
• Security monitoring: To detect and prevent suspicious activity.
• Service improvement: To analyse information in order to improve the user experience.

We never sell your personal information or share it with third parties for marketing purposes.

3.1 Storage Method

Your information is stored on secure servers. All sensitive data is transmitted using SSL encryption technology, which prevents unauthorised access by third parties. Passwords are always stored in hashed form, not in plain readable form.

3.2 Retention Period

Information is retained for as long as your account is active and, after account closure, for a specified period as required by legal obligations and financial record-keeping requirements. Personal information that is no longer needed is securely deleted or anonymised.

3.3 Security Measures

baji win applies both technical and organisational measures to protect your data:

• End-to-end SSL/TLS encryption
• Regular security audits and vulnerability testing
• Limited staff access — only authorised staff can view personal information
• Two-factor authentication option
• Immediate alerts on suspicious logins or activity

baji win does not share your personal information with third parties, except in the limited circumstances described below:

4.1 Service Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners are given access only to the information necessary to provide their specific service, and strict confidentiality agreements are in place with them.

4.2 Legal Obligations

Disclosure of information may be required to comply with court orders, lawful requests from investigative authorities, or applicable laws. Such disclosure is made only within the limits of what is legally required.

4.3 Fraud and Abuse Prevention

Relevant information may be shared with competent authorities or industry security bodies to prevent fraud, money laundering, or other unlawful activity.

The baji win website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us understand which parts of the website are used most.
• Security cookies: Used for fraud detection and account protection.

5.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

As an account holder at baji win, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to erasure: You may request deletion of your information in certain circumstances, though it may not be possible to delete all information due to legal obligations.
• Right to restrict processing: You may request that the use of your information be limited in certain circumstances.
• Right to portability: You may request your information in a structured format.
• Right to object: You may object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

baji win is for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and any account found to belong to someone under 21 is closed immediately.

Our Responsible Gaming policy describes in detail our age verification process and the measures we take to protect minors.

Our servers and technical infrastructure may be located in various countries. As a result, your information may be transferred internationally. Wherever information is transferred, we ensure that appropriate safeguards are in place and that the confidentiality of your data is maintained.

baji win may review and update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered mobile number or email, or display a notice on the website. Continued use of the website after the updated policy is published will be taken as your agreement to the changes.

To learn more about our services, you can read the About Us page.

If you have any questions, requests, or complaints about this privacy policy, please contact us. Our support team provides service in both Bengali and English, seven days a week, 24 hours a day.

Responses to data protection queries are generally provided within 72 hours. Complex requests may take a little longer, and we will notify you in advance if that is the case.